Frequently Asked Questions

We use only premium materials:

• Frames — Solid beech wood (خشب زان)
• Surfaces — Treated/engineered wood
• Finishes — High-quality paints and lacquers
• Upholstery — Comfortable, premium fabrics
• Brass Finishes — Gold, silver, or natural brass

Customization is available for large furniture pieces such as bedrooms, dining tables, and salons. We can adjust dimensions, finishes, and certain design elements to suit your space.

Customization for medium items is limited, and small items or brass pieces cannot be customized.

We also offer a free design service — send us a video or room measurements, and our design team will prepare a full layout proposal for you.

To discuss a custom project, please contact us with your requirements and reference images.

Minimum order quantities vary by product category and customization requirements. Generally, we require a minimum of 10-20 pieces per design for wholesale orders. For custom/OEM orders, minimums may be higher depending on the complexity of the design.

Contact our B2B team at orders@brassandwood.com for a personalized quote and wholesale pricing.

We ship worldwide. Our primary markets include:

• GCC Countries (Free Shipping) — Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Oman
• Iraq — Additional shipping fee applies
• Egypt — Usually free shipping
• Other Countries — Contact us for a shipping quote

We ship via overland transport to Arab countries. See our Shipping Policy for details.

Yes. We offer complimentary shipping to Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, and Oman on all orders. Shipping is via overland transport with approximately 10 days transit time. All shipments are fully insured.

Note: Delivery is to your door. In Riyadh and UAE, we also provide entry and assembly service through our local teams. For other locations, the customer handles unloading.

We take extreme care in packaging every piece. Our multi-layer packaging system includes:

• Soft fabric wrapping to protect the finish
• Custom-fitted foam inserts
• Double-walled corrugated boxes
• Corner protectors for larger items
• "Fragile" and "This Side Up" labels

For chandeliers and extremely delicate pieces, we use wooden crates. All shipments are fully insured against damage during transit.

Delivery times depend on whether the item is ready-made or custom:

• Ready-Made Products: 10–15 days total
• Custom/Made-to-Order: 45–70 days (includes production time)
• Shipping Transit: Approximately 10 days via overland transport

Most of our products are made to order to ensure the highest quality. You will receive tracking information once your order ships.

We offer a 14-day return policy on standard catalog items. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them.

Please note that custom-made, personalized, or bespoke items cannot be returned unless they arrive damaged or defective. See our full Return Policy for details.

We are sorry to hear that. If your item arrives damaged, please:

• Take photos of the damage and packaging
• Contact us within 48 hours of delivery
• Keep all original packaging materials

We will arrange a replacement or full refund at no additional cost. Our items are fully insured during shipping, so you are protected against transit damage.

Yes, we accept exchanges within 14 days of delivery. The item must be unused and in its original packaging. You will be responsible for return shipping costs, but we will ship the replacement item at no additional charge within the same region.

Contact our customer service team to initiate an exchange.

We accept the following payment methods:

• Bank Transfer — Transfer to our UAE bank account
• Visa Payment Link — Secure online payment via Visa

Payment Structure: 50% deposit to confirm your order and begin production, then 50% balance due before shipping.

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. All card transactions are processed through secure, PCI-compliant payment gateways. We never store your full card details on our servers.

Installment plans are not available. All orders follow our standard payment structure: 50% deposit to begin production, and 50% balance before shipping.

This applies to both individual and wholesale orders.

Our brass pieces are finished with a protective lacquer coating. For regular cleaning:

• Dust regularly with a soft, dry cloth
• For deeper cleaning, use a slightly damp cloth with mild soap
• Dry immediately with a soft cloth to prevent water spots
• Avoid abrasive cleaners, chemicals, or harsh polishes

Over time, brass naturally develops a beautiful patina. If you prefer to maintain the original shine, we recommend professional re-lacquering every few years.

Our wooden items are sealed with protective finishes, but proper care extends their beauty:

• Keep away from direct sunlight to prevent fading
• Avoid placing near heat sources or in humid areas
• Dust with a soft, dry cloth
• Use coasters under hot or wet items
• Occasionally treat with quality furniture oil or wax

Yes, we offer restoration and repair services for Brass & Wood pieces. Whether your item needs re-polishing, re-lacquering, minor repairs, or full restoration, our craftsmen can bring it back to its original glory.

Contact us with photos of the item and description of the issue. We will provide a repair estimate and shipping instructions if needed.